Support Page

Need help with X1 or Pivot? Whether you're troubleshooting a sync issue, have a question about a feature, or hit a bug that's slowing you down, our support team is here to help you get back on track. Reach out via the below form and we'll typically get back to you within 48 hours. Before you write in, our FAQ and troubleshooting guides cover most common issues — from pairing problems to notification settings — and might get you sorted even faster. Can't find what you need? Just send us a message; we're happy to dig in.

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FAQs

My X1 will not connect to Pivot.

If your X1 isn't connecting to the Pivot App, try resetting the Bluetooth connection by following these steps:

  1. Open the Pivot App and go to Settings.
  2. Select the X1 that isn't connecting and tap Unpair.
  3. Open your phone's Bluetooth Settings.
  4. Find your Fulcrum X1 in the list of paired devices and tap Forget Device (or Remove Device, depending on your phone).
  5. Return to the Pivot App.
  6. Select Add Device or Find New Device and follow the on-screen instructions to pair your X1 again.
My X1 is not charging.

If your X1 isn't charging, try the following steps:

  1. Make sure the charger is connected to a reliable USB-C power source.
  2. Place the X1 on the charger and ensure the charging pins on the X1 are fully aligned with the pins on the charger.
  3. Check that both the charging pins on the X1 and the charger are clean, dry, and free of dust or debris.
  4. Try a different USB-C cable or power adapter to rule out a power issue.
  5. Leave the X1 on the charger for at least 10–15 minutes, even if the battery appears completely depleted.